“I think we are closer to a cashless society than many people would imagine,” Lindberg said. Visa’s head of Australia, Julian Potter, told the event the use of cash by small business will decline sharply once the costs of moving and handling it are made clear. ExpandNPP heralds cash declineThe birth of the New Payments Platform (NPP) will accelerate the decline of cash in Australia and herald a new era of e-invoicing to streamline business account keeping. Australian Banking Association boss Anna Bligh described the NPP as the most significant investment made by banks in the past decade.Leila Fourie, chief executive of the Australian Payments Network, said the NPP had been working closely with start-ups to develop overlay services for the new Reserve Bank-sponsored infrastructure.Given all the attention on artificial intelligence in banking, another key insight from the Summit came from the head of digital at Commonwealth Bank, Pete Steel. AI is far more likely to arrive in banks via chatbots and other customer experience enhancements well before it does for “regtech” applications.
Leave a Reply