We want you to feel that you have been treated well by people who really care about you.
If you are not completely satisfied with any product you purchase from us, and you want to return it or get a refund, we want to make that easy for you. To ensure that your return is credited properly, you must first contact Customer Service to get authorization for a return or refund.
With that in mind, here are the simple rules:
- TANGIBLE PRODUCTS must be returned in their original condition, unless they were defective or were damaged when you received them. BOMs (packages) and KITS must be returned with all of their original contents intact, and special promotional packages must also be returned with all original items intact, including any free premium items which were included. If these requirements are met, and no more than 30 days have passed since you purchased the items you are returning, a refund will be issued without question. Refunds will always be issued in the same manner as payment was received (for example: payment by debit card will result in a refund by debit card, less shipping costs) or by check. We will notify you by email when the products you return are received by us. Please allow up to 10 business days for the processing of your refund after you have been notified that the products have arrived at our facility.
- DOWNLOADS cannot be returned unless deemed unusable on your end by our team within 30 days or inherently defective. You should verify the compatibility of your system before buying downloadable items.
- SUBSCRIPTION FEES for Endtime magazine can be refunded for up to 30 days from the latest issue date at a prorated amount, less shipping cost.
- BULK SALES for magazines must be returned in their original condition, unless they were defective or were damaged when you received them, within 30 days. Otherwise, bulk magazine subscriptions are not refundable.
- ENROLLMENT in the Jerusalem Prophecy College Online cannot be returned unless deemed unusable on your end by our team within 30 days of enrollment. You should verify the compatibility of your system before buying enrolling.
- REGISTRATION FEES for our Israel tours are not refundable. Please contact a tour representative with any questions.
- DONATIONS to Endtime Ministries are not refundable.
Please contact Customer Service with any questions, unless otherwise noted above.