Privacy shocker: Customer-service agents monitor as you type

Companies can respond to questions you haven’t asked yet

A writer for a tech website has explained how those customer-service agents are able to answer your typed questions so quickly – sometimes even before you ask them, reports Joseph Farah’s G2 Bulletin.

It’s not telepathy or mind-reading. It’s simple technology that allows them to see what you’re typing – in real time.

That would mean they see what you are intending to ask before you send the question.

Kashmir Hill, a senior reporter for the special projects desk at Gizmodo, wrote: “Next time you’re chatting with a customer service agent online, be warned that the person on the other side of your conversation might see what you’re typing in real time.”

She explained a reader sent the proof, a transcript of a chat style conversation with a mattress company representative.

The consumer asked: “Can you see the messages I’m typing before I send them?”

“We get a preview,” was the response. “Is there anything else I can help you with at all?”


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