HONG Leong Bank Bhd (HLB) revealed at the HLB Digital Day that 64.4% of its customers were utilising digital and mobile platforms for banking transactions as at the end of 2018, an increase of more than 20% from last year.
Speaking to the media, Charles Sik, managing director of Personal Financial Services said: “It is those 40 and above that surprises us. They are starting to adopt digital payments a lot faster.”
The bank also said that between 60% to 70% of its total capital expenditure (capex) of US$53 million (RM220 million) for the fiscal year ending June 30, 2020 (FY20) will be allocated for its digital efforts and enhancements.
Group managing director and chief executive officer Domenic Fuda, said that the bank’s growth target remains the same from last year at about 20% to 25%.
“The focus to deliver simple, seamless and straightforward solutions to customers has seen the adoption of Internet and mobile banking and other digital solutions, driving significant growth in cashless transactions across HLB’s customer base.”